We want to make sure your visit is a safe one. Please listen to any instructions from Naturalis staff. You can recognise our staff by the Naturalis logo on their shirt.
If there’s an emergency, please follow any instructions given by museum staff, fire brigade, ambulance, or police.
We use CCTV as allowed by law.
Please save your food and drink for outside the museum halls.
Parents/carers, teachers and supervisors are responsible for the children and groups in their care. Please help them to stay safe during their visit.
Please be mindful of others: let’s give each other space and try not to make too much noise. Feel free to use your mobile phone in a quiet place, where it doesn’t disturb others.
Sorry, but furry friends are not allowed in the museum (except for guide dogs).
Naturalis is a smoke-free museum. Smoking is only allowed outside in the designated area by the car park.
Large bags and luggage aren’t allowed into the museum, but can be stored in a locker in the cloakroom. Any lockers that have not been unlocked by closing time will be opened by Naturalis staff.
To help keep all our visitors safe, Naturalis staff may ask to check your bag if there’s reason to do so.
We want to preserve our exhibits for visitors in the future, so please keep fingers away unless indicated otherwise.
Professional photography and film equipment is welcome if you have prior permission from the Communications Department.
Selfie sticks are allowed as long as they do not cause a nuisance to other visitors. No-one wants to be poked in the eye. Please don’t film museum staff and visitors. They’re not ready for their close-up. Staff may ask you to switch your multimedia device off.
Please help keep Naturalis clean and tidy by putting your rubbish in the bin.
Prams and buggies are welcome in the museum.
Stroller wagons, bicycle carts, and bike trailers are not allowed in the museum on weekends and during school holidays. If you want to use one to carry children, then we might allow it on quieter days in the week. Naturalis staff may refuse these at their discretion.
Lift capacity at the museum is limited. Please give priority to people with a disability.
Naturalis is not liable for damage caused to anyone or anything during your visit, unless this is due to intent or gross negligence on our part.
Click here to read the full general visitor terms and conditions or contact reception.
